We are developing a team to offer 24x7 365 days a year assistance. This will not only support operations and the logistics
supply chain here in the UK, but also any needs in theatre anywhere in the world.
All staff have CONDO terms
in their employment contract and no casual opt-out applies (other than deliberately changing career or role within the company).
The current support arrangements are as defined project by project.
The new approach brings all these
arrangements together and secures the help desk in a strong room/Citadel that can operate independently from the rest of the
team and can draw as necessary resources from across the whole team. It has the delegated Board approval to also retask resources
and send them with MoD approval into deployed operations to support our products and capabilities in the field.
standard approach is to usually replace the broken system, sub-system or assembly and then fix, in a more reasonable timeframe,
the customer's item and then, dependant on project agreements, return and replace the item or leave as fixed stock for
that customer. Clearly we will respect classifications and sensitivities of customer data and we will work with the customer
to ensure this isn't compromised through the support or supply chain.
To complement such operational support,
we have extensive in-house technical authoring capabilities, specialist printing and binding, fabrication technology spanning
etching through to sublimation printing through to vinyl printing to enable all panels, technical manuals and equipment
to be securely handled in such a way that small bespoke changes for 'specific end users' can be accommodated by the
team - equally rapid rework for in-service issues is straightforward for our team.
We can handle data and
recording recovery, also transcription in a highly secure fashion. We can forensically recover data and recordings to enable
their use in crash investigations, analysis and for other government use.